Effective Date: June 7th, 2025
This User Agreement (“Agreement”) is a legally binding contract entered into between 1000865576 ONTARIO INC., doing business as Aurora Suite Enterprise (“Aurora Suite,” “Company,” “we,” “our,” or “us”), and the individual or legal entity (“Customer,” “you,” or “your”) who accesses or uses the Aurora Suite software applications and services, including the Aurora Suite web dashboard, Aurora Rover mobile application, APIs, and related documentation and features (collectively, the “Services”).
By clicking “I Agree”, “Accept”, or by accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a company or legal entity, you represent that you have the legal authority to bind such entity. If you do not agree, you must discontinue using the Services immediately.
For the most up-to-date legal policies, please visit: Privacy Policy Security Policy
"Activation Fees": Any one-time fees charged for the initial setup and provisioning of your account.
"Affiliate": Any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
"Confidential Information": All non-public information disclosed by one party to the other, whether orally, visually, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. It includes, but is not limited to, pricing, product roadmaps, unreleased features, technical specifications, software code (source and object), business plans, and Customer Data.
"Customer Data": All electronic data, text, images, GPS coordinates, operational logs, billing data, client information, contract details, and other materials submitted, posted, or displayed by you and your authorized users through the Services.
"Deployment Fees": Any one-time fees for services related to implementation, customization, data migration, or training, which are separate from the subscription.
"Intellectual Property Rights": All worldwide intellectual property rights, including copyrights, patents, trademarks, trade secrets, design rights, moral rights, database rights, and any other proprietary rights, whether registered or unregistered.
"Services": All software applications, platforms, functionalities, features, APIs, content, documentation, and support provided by Aurora Suite, including Aurora Suite web dashboard and Aurora Rover mobile application, and any updates, upgrades, or enhancements thereto.
"Subscription Details": The specific pricing, subscription term, service term, payment term, number of operator seats, and any usage-based charges agreed upon by you when subscribing to the Services, as accessible via your Stripe subscription dashboard or confirmation email.
2.1 Provision of Services. Subject to the terms and conditions of this Agreement, Aurora Suite will make the Services available to you.
2.2 License Grant. Subject to your compliance with this Agreement and payment of all applicable fees, Aurora Suite grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your internal business operations.
2.3 No Implied Licenses. No rights or licenses are granted except as expressly set forth in this Agreement.
3.1 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials (username, password, and any API keys). You agree to notify Aurora Suite immediately of any unauthorized use of your account or any other breach of security. Aurora Suite will not be liable for any loss or damage arising from your failure to comply with this security obligation.
3.2 Authorized Users. You are responsible for all activities that occur under your account, whether or not authorized by you. You shall ensure that your authorized users (including owners, managers, customer service representatives, and operators) comply with the terms of this Agreement.
3.3 Prohibited Conduct and Restrictions. You shall not, and shall not permit any third party to:
4.1 Aurora Suite's Ownership. Aurora Suite and its licensors retain all right, title, and interest in and to the Services, including all worldwide Intellectual Property Rights in and to the Services (including all software, code, designs, algorithms, user interfaces, "look and feel," features, documentation, trademarks, and content), and any derivative works or improvements thereof, whether or not developed by Aurora Suite. You acquire no rights in the Services except for the limited license explicitly granted in Section 2. All rights not expressly granted to you are reserved by Aurora Suite.
4.2 Customer's Ownership of Customer Data. As between you and Aurora Suite, you retain all ownership rights in and to your Customer Data.
4.3 Feedback. If you provide Aurora Suite with any suggestions, comments, endorsements, reviews, or other feedback relating to any aspect of the Services ("Feedback"), Aurora Suite may use such Feedback in any way it determines appropriate, including in its products, services, and marketing materials. Accordingly, you agree that: (a) Aurora Suite is not subject to any confidentiality obligations with respect to the Feedback; (b) the Feedback is not confidential or proprietary information of yours or any third party; (c) Aurora Suite (including all of its successors and assigns) may freely use, reproduce, license, distribute, and otherwise commercialize the Feedback without restriction; and (d) you are not entitled to any compensation or reimbursement of any kind from Aurora Suite for the Feedback.
5.1 Customer Data Use. You grant Aurora Suite a worldwide, non-exclusive, royalty-free, limited license to use, process, store, display, and reproduce your Customer Data solely as necessary to provide the Services and as permitted by our Privacy Policy. You represent and warrant that you have all necessary rights to grant Aurora Suite the license to use your Customer Data.
5.2 Privacy Policy. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at https://try.aurorasuite.ca/privacy. By using the Services, you consent to our data practices as described in that policy.
5.3 Aggregated/Anonymized Data. Aurora Suite may collect and use aggregated or anonymized data derived from the Services for analytics, service improvement, development of new features, and other legitimate business purposes, provided that such data cannot reasonably identify you or your authorized users.
6.1 Obligations. Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (collectively, "Confidential Information"). The receiving party shall use the disclosing party's Confidential Information solely for the purpose of exercising its rights and performing its obligations under this Agreement and shall not disclose such Confidential Information to any third party without the disclosing party's prior written consent.
6.2 Exclusions. Confidential Information excludes information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was known to the receiving party before its disclosure by the disclosing party; (c) is rightfully obtained by the receiving party from a third party without breach of confidentiality; or (d) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information.
6.3 Required Disclosure. A receiving party may disclose Confidential Information if required by law or court order, provided it gives the disclosing party prompt notice (if legally permissible) to allow them to seek a protective order.
7.1 Aurora Suite's Security Measures. Aurora Suite implements reasonable technical and organizational measures designed to protect the security of the Services and Customer Data, as detailed in our Security Policy at https://try.aurorasuite.ca/security.
7.2 Inherent Risks. You acknowledge that no security system is impenetrable, and Aurora Suite cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your Customer Data for improper purposes. You provide Customer Data at your own risk.
8.1 Activation and Deployment Fees. In addition to your subscription fees, you may be charged one-time Activation Fees or Deployment Fees as specified in your Subscription Details or a separate order. All Activation Fees and Deployment Fees are non-refundable under any circumstances.
8.2 Subscription Model. Aurora Suite operates on a subscription-based pricing model. Your subscription may be month-to-month, annual pre-paid, or a fixed-term commitment with amortized billing (e.g., a "Seasonal Subscription"), as specified in your Subscription Details. Your default offering may include the Aurora Base Subscription and one (1) active operator seat at all times. Details of your specific base subscription fee, operator seat rates, billing cycle, and any usage-based charges (e.g., for SMS, CALL or EMAIL service alerts) are as set forth in your Subscription Details. Please note that individual pricing may vary based on any discounts or bonuses you have received.
8.3 Billing Currency & Taxes. All fees are charged in the currency specified in your Subscription Details (e.g., CAD or USD). Applicable taxes (such as HST/GST) will be added as required by law based on your jurisdiction.
8.4 Billing Cycle. Customers are billed on a monthly cycle, unless otherwise specified in the Subscription Details.
8.5 Payment & Non-Payment. All subscription fees, usage-based charges, and any applicable taxes must be paid in full and on time through the authorized billing system. You are responsible for ensuring your payment method is valid and up to date.
8.6 Late Payments & Account Cancellation. Failure to make timely payments may result in service suspension. If an account remains unpaid for three (3) days after a failed payment attempt, Aurora Suite reserves the right to immediately cancel the account and revoke access to all Services and Customer Data.
8.7 Late Fees & Reactivation Fees. A $35.00 USD (or CAD equivalent as determined by us) late fee will be applied to any failed transactions, including insufficient funds, credit card declines, expired/invalid payment methods, or any other payment rejections. You are responsible for updating billing information to prevent failures. If your account is cancelled due to non-payment, a reactivation fee of $75.00 USD (or CAD equivalent) will be required, in addition to all outstanding balances, to restore access to the Services. This reactivation fee is to protect against attempts to pause and reactivate subscriptions to avoid continuous payment.
8.8 Annual Contracts. If you subscribe to an annual contract, your annual contract will automatically renew on the anniversary of your annual subscription start date. Annual subscription fees are non-refundable, except as may be explicitly granted by Aurora Suite in its sole discretion in accordance with Section 8.12.
8.9 Fixed-Term Subscriptions with Amortized Billing (e.g., "Seasonal Subscriptions"). We may offer "Seasonal" or other fixed-term subscriptions where the total fee for a defined "Service Term" (e.g., a 7-month 'winter' term) is calculated and then amortized into equal monthly payments over a longer "Payment Term" (e.g., 12 months). Your Subscription Details will specify both the Service Term and the Payment Term. By agreeing to this model, you commit to paying the full, total subscription fee for the entire Payment Term, regardless of your actual usage of the Services during or outside of the Service Term.
8.10 Additional Operator Accounts on Annual Contracts. If you pay annually for the base subscription and a specific number of operator accounts, any new operator accounts added during your annual term will be billed separately on a monthly basis. For example, if you pay for a 12-month base subscription and 3 operator accounts upfront, and then add 2 new operator accounts during that year, those 2 new operators will be billed monthly. Fees for the original, annually-paid operator accounts are non-refundable.
8.11 Billing Disputes & Chargebacks. If you believe you have been incorrectly charged, you must contact [email protected] within five (5) business days of the charge. Unauthorized chargebacks or disputes initiated with your bank may result in immediate service suspension and additional recovery fees. Aurora Suite reserves the right to recover outstanding balances through legal means if necessary. If your account is suspended or terminated for a violation of this Agreement (a 'Termination for Cause'), you will not be entitled to any credit or refund for any prepaid, unused portion of your subscription. You will remain responsible for all outstanding subscription fees for your full term.
8.12 General Refund Policy. All one-time fees, including but not limited to Activation Fees (as defined in Section 8.1) and Deployment Fees (as defined in Section 8.1), are non-refundable. All usage-based charges (e.g., for SMS, CALL or EMAIL) are non-refundable. In the event Aurora Suite, in its sole discretion, determines to issue a refund, such refund will be limited strictly to the pre-paid, unused portion of your Subscription Price. For clarity, no refunds will be issued for Activation Fees, Deployment Fees, usage-based charges, or taxes.
9.1 Bring Your Own Device (BYOD). Aurora Suite operates on a Bring Your Own Device (BYOD) model. You are solely responsible for providing your own compatible tablets or smartphones to run the Aurora Rover mobile application. Aurora Suite Enterprise does not supply, lease, or subsidize any hardware, nor is it responsible for device-related issues, including performance limitations or compatibility constraints.
9.2 Application Availability. The Aurora Rover mobile application is available for download from the Apple App Store and Google Play Store. For additional support, including access to pre-release versions of the application, you may contact [email protected].
9.3 Recommended Devices. While not a strict requirement, we recommend running the Aurora Rover mobile application on devices with similar or higher performance capabilities to ensure a smooth experience, including: Mobile (Must Be Cellular Enabled): Android: Google Pixel 6A, 7, 7A, 7 Pro, 8, 8A, 8 Pro; Samsung Galaxy S21, S22, S23, S24 series; OnePlus 9, 10, 11 series; Any Android device with a minimum of 6GB RAM and a Snapdragon 765G processor or better. Apple: iPhone 8 and newer, iPhone SE (2nd Gen, 3rd Gen), iPhone X, XR, XS, XS Max, iPhone 11, 11 Pro, 11 Pro Max, iPhone 12, 12 Mini, 12 Pro, 12 Pro Max, iPhone 13, 13 Mini, 13 Pro, 13 Pro Pro Max, iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, iPhone 15, 15 Plus, 15 Pro, 15 Pro Max. Tablet (Must Be Cellular Enabled): Android: Samsung Galaxy Tab A9, A9 Plus; Samsung Galaxy Tab S7, S8, S9 series; Lenovo Tab P11 series; Google Pixel Tablet (Cellular Model); Any Android tablet with a Snapdragon 720G or higher and 4GB+ RAM. Apple: iPad (7th Gen and newer), iPad Mini (5th Gen and newer), iPad Air (3rd Gen and newer), iPad Pro (All models). Note: This list is for guidance only. While other devices may work with Aurora Rover, we recommend using devices that meet or exceed the listed specifications for optimal performance.
10.1 Support. Aurora Suite will provide technical support as outlined in our documentation or separate support agreements.
10.2 Service Availability. Aurora Suite endeavors to provide a highly available and reliable Service. However, access to the Services may be unavailable or limited due to factors beyond our control, including internet disruptions, force majeure events, or scheduled maintenance. Aurora Suite does not guarantee specific uptime percentages or service level agreements (SLAs) unless explicitly provided in a separate, written SLA document signed by both parties.
11.1 Disclaimer of Warranties. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. AURORA SUITE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. AURORA SUITE DOES NOT GUARANTEE ANY SPECIFIC BUSINESS OUTCOMES OR RESULTS FROM USING THE SERVICES.
11.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURORA SUITE, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES. IN NO EVENT SHALL AURORA SUITE'S CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
12.1 Customer Indemnification. You agree to indemnify, defend, and hold harmless Aurora Suite, its Affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to: (a) your violation of this Agreement; (b) your use of the Services; (c) your Customer Data, including any claim that Customer Data infringes the Intellectual Property Rights of a third party; or (d) your violation of any rights of a third party.
13.1 Term. This Agreement commences on the date you first accept it and continues until your subscription is terminated as set forth herein.
13.2 Suspension. Aurora Suite may suspend your access to the Services immediately if: (a) you fail to make timely payments; (b) you violate the "Prohibited Conduct and Restrictions" section; or (c) Aurora Suite reasonably believes your account has been compromised or is being used in a fraudulent or unauthorized manner. We reserve the right, in our sole discretion, to suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any non-payment or any violation of this Agreement, including but not limited to the Prohibited Conduct listed in Section 3.
13.3 Termination by Customer.
13.3.1 Month-to-Month Subscriptions. If your subscription is on a recurring month-to-month basis, you may cancel your subscription at any time by notifying [email protected] or through your account settings. Termination will be effective at the end of the current billing cycle. Subscription fees are billed for the full cycle and are not prorated; no refunds will be issued for partial billing cycles. Any attempt to circumvent subscription fees by pausing and reactivating an account will be subject to the reactivation fee outlined in Section 8.7.
13.3.2 Fixed-Term or Seasonal Subscriptions. If your subscription is for a fixed term (e.g., an annual pre-paid plan or a 'Seasonal Subscription' with amortized billing as described in Section 8.9), you are obligated to pay the entire fee for the full Payment Term specified in your Subscription Details. You may not cancel your subscription for convenience during this term. If you attempt to cancel, or if your account is terminated by Aurora Suite for non-payment (as per Section 8.6) or for breach (as per Section 13.4), all remaining unpaid fees for the entire Payment Term will be accelerated and become immediately due and payable. Any refunds of pre-paid fees shall be at Aurora Suite's sole discretion and, if issued, will be governed by the policy in Section 8.12.
13.4 Termination by Aurora Suite. Aurora Suite may terminate this Agreement and your access to the Services: (a) for your material breach of this Agreement that is not cured within thirty (30) days of written notice (or immediately if the breach is related to payment or Prohibited Conduct); (b) immediately if you violate the "Prohibited Conduct and Restrictions" section or fail to make payments beyond the three (3) day grace period mentioned in Section 8.6; (c) if you become insolvent or are unable to pay your debts; or (d) for its convenience with thirty (30) days written notice (applicable only to month-to-month subscriptions).
13.5 Effect of Termination & Data Deletion. Upon termination, your right to use the Services will immediately cease. You must pay any outstanding fees owed to Aurora Suite, including any accelerated fees for a fixed term as described in Section 13.3.2. For a period of thirty (30) days following termination, you may request access to download your Customer Data through available export features. After this period, or upon your earlier written request, Aurora Suite will delete your Customer Data from its active systems. Customer Data may persist in backup systems for a reasonable period, typically up to 90 days, unless legally required to retain it (e.g., for a litigation hold). In the event of a material breach by you leading to termination by Aurora Suite, while access may be suspended, Aurora Suite will use commercially reasonable efforts to provide your Customer Data to you through an Aurora Suite team member within a timeframe determined by Aurora Suite's operational capabilities, provided all outstanding fees are paid. All sections of this Agreement that, by their nature, should survive termination (including, without limitation, IP, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) shall survive termination.
If Aurora Suite publicly offers a performance guarantee, such guarantee applies only if the Customer:
Failure to meet any of the above conditions voids the guarantee in full. All refunds issued under any performance guarantee are at Aurora Suite’s sole discretion and shall be governed by the policy in Section 8.12.
15.1 Dispute Resolution. All disputes arising from or relating to this Agreement will be submitted to binding arbitration in Ontario, Canada, in accordance with the rules of the ADR Institute of Canada. The arbitration shall be conducted in English. The decision of the arbitrator(s) shall be final and binding.
15.2 No Class Actions. Class actions and consolidated claims are not permitted. You agree that you may bring claims against Aurora Suite only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
15.3 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles.
16.1 Modifications. Aurora Suite reserves the right, in its sole discretion, to update or modify these Terms of Service at any time. If we make a non-material change, we will update the "Effective Date" at the top of this Agreement. If we make a material change, we will provide you with prior notice (e.g., by sending an email to the address associated with your account, or by posting a prominent notice within the Services) at least thirty (30) days before the change becomes effective. Your continued use of the Services after the effective date of any such modifications constitutes your acceptance of the revised Agreement. If you do not agree to the changes, you must stop using the Services and terminate your account.
16.2 Entire Agreement. This Agreement, together with any Subscription Details, Privacy Policy, Security Policy, and Accessibility Policy, constitutes the entire agreement between you and Aurora Suite regarding the Services and supersedes all prior or contemporaneous agreements, understandings, communications, or proposals, whether oral or written.
16.3 Assignment. You may not assign or transfer this Agreement or any rights or obligations hereunder, in whole or in part, without Aurora Suite's prior written consent. Aurora Suite may assign this Agreement without restriction.
16.4 Publicity and Logo Use. You grant Aurora Suite a non-exclusive, worldwide, royalty-free license to use your company's name, logo, and trademark (collectively, the "Marks") for our promotional and marketing purposes, including on our website, in customer lists, in press releases, and in other marketing materials. You may revoke this license at any time by providing written notice to us at [email protected], after which we will cease any new use of your Marks.
16.5 Force Majeure. Neither party shall be liable for any delay or failure in performance of its obligations under this Agreement due to causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, or strikes, governmental acts or orders, injunctions, orders, or other legal or regulatory actions from a court or governmental authority that prevent or restrict the provision or use of the Services.
16.6 Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.7 Waiver. The failure of Aurora Suite to enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.
16.8 Contact Information.
1000865576 ONTARIO INC. d/b/a Aurora Suite Enterprise
405 Queen Street East, Unit 201
Sault Ste. Marie, Ontario, P6A 1Z5, Canada
Email: [email protected]
By signing below, the User acknowledges: They have read, understood, and agreed to all terms in this Agreement. They understand Aurora Suite Enterprise operates under a BYOD (Bring Your Own Device) policy and they are responsible for using compatible hardware. They agree to abide by all privacy, confidentiality, and intellectual property provisions. They accept full responsibility for all payment terms, including fixed-term or amortized billing obligations, and all liability and dispute resolution clauses.